VERY IMPORTANT...

Please read these Terms and Conditions. By booking a Call Divert Workshop, you agree to be bound to them.
Definitions:

• "CDS" - Call Divert Scheme.
• "Workshop" - 2½ hour theory session.
• “Booking Period” – 14 days from the date of the offer letter from DriveTech CDS.
• “Completion Period” – 140 days from the date of your offence.

a) Booking: You must book and pay for your Call Divert Workshop within the Booking Period by either booking online or telephoning the DriveTech CDS call centre. Booking online is a secure and quick method and is as safe as booking over the phone. When booking online, you can select your preferred date and time. When booking through our call centre, you will be offered a choice of two dates and times and you will be expected to select one.

b) Failure to book: Failure to book and secure your place within the Booking Period will result in your file being returned to the police and the offer of the Call Divert Workshop withdrawn.

c) Payment: Payment can be made by most credit and debit cards, by cheque or by postal order.  Payment by instalments is not possible. We are also unable to accept post-dated cheques or cash. Cheque or postal order payments must be made payable to DriveTech CDS and received by DriveTech CDS within 7 days of the date of booking. Once you have booked your Workshop, it is non-transferable and non-refundable.

d) Cheques: Any cheque returned to DriveTech CDS without sufficient funds in your account will result in an administration charge of £8.00. In this event, we may cancel your booking, but you may be able to reschedule your Workshop. Any subsequent payments must be made by credit/debit card. If you are unable to satisfy this requirement, your file will be returned to the police and the offer of the Call Divert Workshop withdrawn.

e) Completion date: Your Call Divert Workshop must be completed within the Completion Period. If you are unable to complete within this time, your file will be returned to the police and the offer of the Call Divert Workshop withdrawn.

f) Workshop completion: You must satisfactorily complete the Call Divert Workshop by attending in person, arriving on time, being present for the entire duration and showing improvement in attitude. There is no pass or fail test. Mobile phones and/or pagers must be switched off during the Workshop.

g) Non-attendance: If you are unable to attend your Call Divert Workshop;

1. due to exceptional circumstances, i.e. bereavement, medical grounds or you are a parent or carer and your dependant is taken ill, you will be able to reschedule your Workshop for an administration fee of £30. Documentary evidence justifying your non-attendance will be required.
2. for any other reason, you will be able to reschedule your Workshop, subject to availability, but you will have to pay the full fee again.

h) Non-completion: If you are unable to complete your Call Divert Workshop;

1. because you arrive late, you will be refused entry and your file will be returned to the police and the offer of the Call Divert Workshop withdrawn, unless you reschedule your Workshop.  If you reschedule your Workshop, you will have to pay the full fee unless the delay has been caused through major disruption to the local public transport or road network, e.g. a major incident resulting in tube or road closures. You will be expected to leave sufficient time for your journey allowing for general delays.
2. because you fail to establish your identity satisfactorily (see Clause j), you will be refused entry and your file will be returned to the police and the offer of the Call Divert Workshop withdrawn, unless you reschedule your Workshop. No refund of original Workshop fees will be made.
3. because you are under the influence of alcohol or drugs, you will be refused entry to the Workshop and your file returned to the police and the offer of the Call Divert Workshop withdrawn. You will not be able to reschedule and no refund of original Workshop fees will be made.
4. due to abusive or disruptive behaviour, you will be ejected from the Workshop and subsequently your file will be returned to the police and the offer of the Call Divert Workshop withdrawn. You will not be able to reschedule and no refund of original Workshop fees will be made. 

i) Rescheduling: Payment of rescheduling fees can only be made by credit or debit card. If you wish to reschedule, you will have to pay the full fee again unless you have been unable to attend due to exceptional circumstances (see Clause g). Rescheduling your Workshop, for any reason whatsoever, is your responsibility and is subject to availability and the Call Divert Workshop must be completed within the Completion Period.

j) Personal identification: When you attend your Call Divert Workshop, you must produce suitable photographic identification (e.g. passport). If you do not have photographic ID, you must bring two separate forms of identification; for example, an original utility bill (gas, electricity or home phone) or council tax bill or a bank or credit card statement that we can match with your details given to us by the police.

k) Workshop cancellation: In the event of DriveTech CDS being unable to deliver your Call Divert Workshop due to unforeseen circumstances beyond our control, we will reschedule your Workshop as soon as possible and in any case within the Completion Period and it will be free of any additional charge.

l) Special needs: You must notify DriveTech CDS of any special needs, for example disability and/or access issues, that you wish to be taken into consideration for the provision of the Workshop so that suitable arrangements can be made.

m) Warranties: To the maximum extent permitted by law, DriveTech CDS gives no warranties and makes no representations of any kind relating to the Workshop including, without limitation, any implied warranties of fitness for a particular purpose, or merchantability.

n) Liability: To the maximum extent permitted by law;

1. DriveTech CDS will not in any circumstances (including, without limitation, negligence or breach of statutory duty) be liable for any loss of income, loss of opportunity or entitlement, loss of revenue or savings, or for any consequential damages (whether arising from any Workshop, from your attendance at, or inability to attend, any Workshop, or otherwise); and
2. the liability of DriveTech CDS to you arising out of any and all claims (whether arising from any Workshop, from your attendance at, or inability to attend, any Workshop, or otherwise) will not in any circumstances exceed in aggregate the total amount of the sums paid by you to DriveTech CDS for the Workshop to which that liability relates.

o) Driving licence: Your driving licence will be held by Thames Valley Police for the period from surrender to successful completion of the Call Divert Workshop or your request for a court appearance or payment of fixed penalty fine when it will be automatically returned to you by post to the address provided on the offer acceptance form. If you change address in the meantime or have any queries on your licence return, please call Thames Valley Fixed Penalty Support Unit on 01865 293356.
If you require your licence to be returned to you for any reason whatsoever;

1. please write to CDS Licence Return, Fixed Penalty Support Unit, Thames Valley Police, PO Box 156, Warwick Road, Banbury, Oxon OX16 7UX stating your name, address and that you require your licence to be returned to you. You must also complete and enclose either part 2 or 3 of the original fixed penalty notice. If you have paid a booking fee to DriveTech CDS to attend the Call Divert Workshop, no refund of original Workshop fees will be made.
2. if you enclose part 2, you must provide payment for the fixed penalty with your request. Please be aware that by doing so your licence will be endorsed with the appropriate number of penalty points before return.
3. if you enclose part 3, your licence will be returned unendorsed and a summons will be raised for you to attend court on a date and time to be arranged. If you do not provide payment or request a court hearing, the fixed penalty fine will be increased by 50% and registered at your local court. Please see the reverse of the fixed penalty notice for information.

For full information concerning Terms & Conditions and credit card security, refer to our website www.drivetechcds.com/thamesvalley or apply in writing for a copy, stating the police force area you were referred by, to DriveTech CDS, PO Box 7994, Crowthorne, Berkshire, RG45 6WZ.

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